Return & Refund

Exchange Policy
• Exchange requests must be raised within 48 hours of delivery.
• The saree must be unused, unworn, unwashed, and returned in its original condition with tags, blouse piece, packaging, and invoice intact.
• Requests received after 48 hours will not be accepted.
• Exchange is subject to inspection and approval. An exchange does not qualify for a cash refund.

Refund Eligibility
Refunds apply only when:
• The saree received is damaged or defective.
• A different saree was delivered instead of the one ordered.

Refunds are not provided for change of mind, personal preference, or colour expectations.

Mandatory Unboxing Video
A clear, continuous opening video is compulsory for damage, defect, or incorrect-product claims. The video must begin before the package is opened, show the shipping label and sealed package, and capture the issue without cuts or editing. Claims without a valid opening video are not eligible.

How to Raise a Request
Contact support within 48 hours with: order number, name, registered phone, reason, clear photographs, and the complete opening video. Do not return the saree without our confirmation.

Refund Processing
• Refunds are processed after approval and, where required, after the returned saree is inspected.
• All refunds are electronic only — no cash refunds.
• Prepaid orders are refunded to the original payment method; COD may require bank/UPI details.
• Once initiated, refunds may take 5–6 business days to reflect.

Online and Store Purchases
Website orders are handled by online support only and cannot be taken to a retail store for refund. Store purchases follow that store’s policy.

Important Note

Minor colour variations may occur due to photography, lighting, and screen settings. Slight irregularities in handwoven or handcrafted sarees are part of their character and are not ordinarily considered damage or defects.

KRIDHA reserves the right to reject a request if the product does not meet the conditions above or if required proof is incomplete.

For assistance, contact our support team with your order ID and issue details.